Cancellation & Booking Policy
At ALBA Skin Clinic, appointments are carefully reserved to provide each client with dedicated, uninterrupted clinical time. This policy ensures fairness, transparency, and the efficient running of the clinic in line with UK consumer law.
Booking Fee (Deposit)
A booking fee is required to secure all appointments. This fee is fully redeemable against the cost of your treatment and is not an additional charge.
Deposit Requirement
All booking fees must be paid at least 72 hours prior to your appointment. If payment is not received within this timeframe, the clinic reserves the right to cancel or release the appointment without further notice.
Cancellations & Rescheduling
Appointments may be cancelled or rescheduled free of charge up to 48 hours prior to the scheduled time.
Requests made within 48 hours of the appointment will be treated as a late change.
Late Cancellations & No-Shows
Appointments cancelled with less than 48 hours’ notice, rescheduled multiple times, or not attended (no-show) may incur a charge of 40% to 100% of the treatment value, depending on the value, duration, and the clinic’s ability to reallocate the appointment time.
These charges reflect a genuine estimate of the loss incurred by the clinic due to the reserved time being unable to be filled at short notice.
Rescheduling Within 48 Hours
Where possible, appointments within 48 hours may be rescheduled once, subject to availability. Further changes may be treated as a late cancellation.
Payment Authorisation & Card Details
By booking an appointment, you agree to provide valid payment details to secure your booking.
Where card details are stored securely (e.g. via our booking platform), you authorise ALBA Skin Clinic to charge the applicable cancellation or no-show fee in accordance with this policy.
All payment information is processed securely in line with UK GDPR and data protection regulations, and is handled by compliant third-party providers.
Use of Booking Platforms (e.g. Fresha)
Appointments booked via third-party systems such as Fresha are subject to both this policy and the platform’s terms and conditions.
By completing a booking, you confirm that you have:
-
Reviewed and accepted the clinic’s cancellation policy
-
Provided consent for applicable fees to be charged in line with these terms
Exceptional Circumstances
We understand that unforeseen situations can arise. Requests for discretion will be considered on a case-by-case basis, taking into account the circumstances and the impact on the clinic.
Clients are encouraged to contact us as soon as possible via phone or email where exceptional circumstances apply.
Policy Rationale
Late cancellations and missed appointments result in lost clinical time that cannot always be reallocated. This policy ensures fairness to all clients and supports the safe and effective delivery of our services.
Your Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. All charges are applied in a fair and proportionate manner, reflecting the clinic’s genuine loss.